Membership FAQs
Get answers to frequently asked questions about PCPC membership, including account setup, accessing benefits, and staying connected with the industry’s leading organization.
Login / Member Portal
How do I login to the member portal?
Log in with your email address and password at access.personalcarecouncil.org/.
How do I access wINCI, IRDB or Infobase?
If your company has a subscription to wINCI, IRDB or InfoBase, use your membership login credentials to access the databases at incipedia.personalcarecouncil.org/.
I have an account but can’t login.
Please try resetting your password. Go to access.personalcarecouncil.org/Security/Sign-In and select “I forgot my password”.
How do I reset my password?
Your email address is your username. If you have forgotten your password, go to the login page and select “I forgot my password”. Then follow the email instructions sent to your email address.
How do I update my membership email address?
You can update the email address associated with your membership account by
following these steps:
- Log in to access.personalcarecouncil.org
- Select “My Account” on the navigation bar, then My Profile
- Select the “Update My Profile” button
- Update your email address and any other applicable fields
- Hit Save
Invoices / Payments / Renewals
How can I get an invoice to pay for my company’s membership?
The Primary Contact or Dues Contact designate may access the membership invoice by logging into the Member Portal at access.personalcarecouncil.org/.
Does it cost anything to add contacts to an existing membership?
Once your company’s membership is activated, your entire team can gain access to PCPC member benefits and resources.
Each member must create their own account within our PCPC Portal and PCPC will link your team members to your company profile.
What if my company has subsidiaries, do they have to join separately?
No. If the U.S. sales from your parent company, subsidiaries, divisions, and affiliates are all included in your company’s dues calculation, those subsidiaries are automatically covered under the parent company’s membership and do not need to join separately.
How do I renew my company’s membership?
- PCPC’s memberships operate on a calendar-year basis, January 1 – December 31.
- The renewal period opens in early November for the following calendar year. Once the renewal period opens, the renewal can be completed by the designate Primary Contact or Dues Contact through the PCPC membership portal.
- Once the renewal period opens:
- Log in to the PCPC membership portal.
- View your current membership status.
- Enter your updated U.S. sales amount, if applicable.
- Choose whether to renew or add IRDB and InfoBase subscriptions.
- Review the calculated dues and submit your renewal application for PCPC review.
What happens after I submit my renewal?
After submission, PCPC will review your renewal application. Once approved, you’ll receive instructions to complete payment.
What payment methods are accepted?
What if I don’t see the renewal option or need help?
If you need assistance or can’t locate the renewal option in your account, please contact PCPC’s Membership team directly at [email protected].
How do I calculate my dues?
PCPC member dues are calculated on a sliding scale, based on your company’s gross U.S. sales—specifically in salons and at retail (at manufacturers’ prices). This includes sales of personal care products, cosmetics, toiletries, cosmetic drug products, and fragrances.
To determine your dues amount, please refer to the calculation table for the Active Member category or the Associate Member category, as applicable.
New members joining mid-year are eligible for prorated dues. Dues are prorated depending on the month the application is received between April 15 – September 15. New members joining October through December will receive free membership for the remainder of the year and are responsible for full payment for the upcoming membership year when the application is approved.
General Membership Questions
How long is my company’s membership?
PCPC’s membership term runs on a calendar-year basis, January 1 – December 31.
How do I join a committee?
Committee participation is open to PCPC members only. Some committees have limited capacity or specific eligibility requirements.
To express interest, please email [email protected] with the name of the committee you’d like to join. A PCPC representative will follow up with you regarding availability and next steps.
Can I view archived webinars?
Yes. Webinars are available for on-demand viewing on PCPC’s website.
(Member login will be required to access the recording.)
I'm not receiving PCPC emails. What should I do?
- Create an account at access.personalcarecouncil.org/Security/Sign-In if you haven’t already.
- Contact our team so we can link your account to your company. Once linked, you’ll receive our member newsletter, event updates, announcements, and more.
Can I join PCPC as an individual member?
No. PCPC membership is available only to companies, not individuals. However, employees of member companies receive full access to PCPC resources, committees, events, and member benefits through their organization’s membership.
More Questions?
Contact our membership team at [email protected] for assistance.
